Welcome To...Terms & Conditions

These terms and conditions set out the basis on which you can use our website and place orders for items from the Next Directory. By ordering goods from Next Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited and part of Next Group Plc, ("Next", "we", or "us"). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England & Wales). VAT number 179 7658 90.

You may contact us at this address or by email to enquiries@next.co.uk or phone us on 0844 844 8333. Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers.

Unless stated otherwise, all calls to Next cost 5 pence per minute from a BT landline, Mobile Providers and other Networks may vary.

We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Group Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes.

A Next Directory Flexible Account ("Next Account") may be opened for you and you will be charged £3.75 for your first and each subsequent Next Directory.

The Next Directory will be sent to you twice a season while you remain an active customer of Next Directory. You may cancel the next issue by contacting Next Directory.

To open a Next Account you must be over 18 and a UK resident.

You understand that a Next Directory Card may be issued to you to allow you to use your Next Account in store to purchase items.

Purchases from the Next Directory will be charged 10 days after the goods are despatched to you and transactions in store and purchases of Gift Cards/Vouchers, Flowers, wine, photographs and Photo Art will be charged to your Next Account normally within 1 day of purchase.

When you apply to open a Next Account, a Credit Agreement will be sent to you and you must read this carefully, sign both copies and return one copy to us.

Next reserves the right to withhold all orders until it receives a signed Credit Agreement from you.

The issuing of a Directory Card is subject to the status of your account. Purchasing goods with your Directory Card is subject to the credit limit of your Account, which is variable. Collections and returns are available in most stores (excluding our airport stores) but are not available on first orders, for sofas and selected items. Store transactions will be charged to your account normally within 1 day of purchase, returns will normally be credited to your account on the next working day. We are unable to accept the return of certain items to the Next Directory and through our stores (including our airport stores). Items will be detailed on your account statement.

To open an Account for you, we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search, whether or not credit is granted. We may use credit scoring methods to assess your application and to verify your identity.

To prevent identity fraud you may be required to confirm your identity when placing your first order on your Next Account. A £3.00 part payment may be requested using a Credit or Debit Card registered to the account holder's address. The rest of the order will be invoiced at a later date.

Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by Next and other companies if credit decisions are made about you or other members of your household.

This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account.

Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will reassess with reference to any "associated" records.

If we enter into a credit agreement with you, we will also supply details of your agreement with us to the credit reference agencies, as well ongoing details of your account and how you manage it.

If you do not repay on time, or in full, we will advise the credit reference agencies who will record details of the debt.

All this information will be seen by other organisations carrying out later searches. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud.

You have the right of access to your personal records held by credit reference agencies and we will supply their names and address upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or via dataprotection@next.co.uk.

We may make periodic searches of group records and credit reference agencies to manage your Next Account, to take decisions regarding credit, including whether to make credit available or to continue or to extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits, to open and run your Next Account including payment recovery, fraud prevention and debt tracing and for our marketing.

Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality of security of your information are in place to safeguard it.

Next reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.

You will receive a statement every month detailing your purchases unless you have not placed an order and there is no outstanding balance. When you order items from Next Directory you have 10 days to try before you buy in the comfort of your own home.

If you decide that you do not want the item(s) you can return them (subject to certain exceptions which are detailed in the returns section below and at next.co.uk) in a new condition within 10 days. Items are credited to your account when they reach Next's warehouse or if you are returning via a store the day after they are returned to the store.

Your account will be subject to a credit limit which we may vary at any time (up or down). The outstanding balance of your account must not exceed your credit limit. If you exceed your credit limit you may be asked to pay the excess immediately. Your credit limit will be shown on your statement.

If your Directory Card is lost, stolen, or misused by someone without your permission, you may have to pay up to £50 of any loss to the creditor. If it is misused with your permission you will probably be liable for ALL losses. You will not be liable to the creditor for losses which take place after you have told the creditor about the theft etc. as long as you confirm this in writing within 7 days.

Next Directory Flexible Account allows you to spread the cost of purchases (subject to status & approval). You must make a payment every month of at least the minimum payment shown on your statement. You can choose to pay more if you want to, up to the full balance. If you only pay the minimum payment it will take longer to repay the balance and you will pay more overall. Missing a payment could have severe consequences and make obtaining credit more difficult.

We will calculate your minimum monthly payment by adding together the total outstanding balance on your account and the total service charge that you would pay over 12 months on that balance, your minimum monthly payment will be 1/12th of the total or £5, whichever is the greater. If, however, your outstanding balance is less than £5 you will only have to pay your outstanding balance. Your minimum monthly payment will be recalculated in the same way whenever there is a change in the outstanding balance of your account (e.g. further goods are charged to your account, you return goods, or you make a payment).

Our service charge is 26.49% per annum (variable). If you do not pay your full balance in any month by the date stated, the service charge will be added as follows:

• on the purchases from Next Directory and the delivery charge shown on your statement, from 10 days after your goods were sent to you; and
• on purchases from the Next Group Plc stores using your Next Directory Card, purchases of gift vouchers or gift cards on your account and any warranties from the date of purchase; and
• on wine and flowers, from the day after despatch to you; and
• on any delivery, collection, installation and removal charges, from 10 days after your goods were sent to you or collected from you, and for your copy of the Next Directory and any supplemental brochures, from your statement date; and
• on made to order furniture (including sofas), on any deposit from the date it appears on your statement and on the balance from the day after delivery to you; and
• on any delivery and collection charges and for your copy of the Next Directory, from your statement date; and
• on any outstanding balance from your previous statement which is brought forward to your current statement; and
• on brown and white goods (including washing machines, tumble dryers, combined washers and dryers, fridges, freezers and ovens) from 14 days after the date of your order.

Any part payment made by you will be taken into account when calculating the following month's service charge. Our service charge is calculated on a daily basis on the outstanding balance of your account. If you do not pay your account in full by the date shown on your statement the service charge will be charged on your outstanding balance from the date of your last statement.

You will not be charged any more service charge than has previously been added to your account if we receive payment of the full outstanding balance by the date shown on your statement.

We may charge an advance payment of £3.00 on first order. If we do ask for this we will tell you when you place your first order.

• In calculating the APR we have not taken into account any changes which we may make to our interest rate, or any other changes which enter into the calculation of the APR. We may introduce or vary the interest rate or such charges at any time by giving you notice.
• By way of example, the total charge for credit would be: £39.67 if purchases were made up to a credit limit of £300 and repayment was made over 12 months by 12 equal payments and that the interest rate remained the same throughout the period.

If you fail to make the minimum payment by the date specified in your statement you will be charged an administration fee of £1 which will be added to your next statement. If you fail to clear the minimum payment balance on any subsequent statement by the date specified you will be charged an additional administration fee of £7.50 which will be added to your next statement. If you send us a payment and it is returned unpaid we will charge you £5.50.

We will charge you a late payment fee of £7.50 if your account is two months in arrears. We may charge you for administering your account. Any charges will be added to your account. If your account is transferred to a debt collection agency then an administration charge of £10 will be added to the balance owing to your account on transfer.

Customers without a flexible Next Directory account ("Next Account") can pay by credit or debit card. The remainder of the terms and conditions set out below will still apply.

A contract is formed between Next and you when we despatch the goods you have ordered. Until the goods are despatched the order may be cancelled. Exceptions apply to personalised items and goods made to your order, orders for which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns below. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order Gift Cards/ vouchers, ask for delivery to a store or to an alternative address.

Our delivery charge to mainland UK is just £3.95 no matter how large your order, with the following exceptions: Fresh Flowers £3.95 per bouquet, wine £3.95 per box, prescription glasses £3.95 per pair, personalised picture gifts £3.95 per item, gift vouchers £1.50 per delivery, large domestic appliances £19.99 per item, digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. Delivery on a Saturday is charged at £4.20.

The following charges apply for delivery of selected large Home items outside mainland UK: Northern Ireland £15, Isle of Man, Channel Islands, Scilly Isles £30 and Scottish Islands £55. For delivery outside the UK, other than to BFPO addresses, please see the terms and conditions specific to the country in which you are resident.

We do not deliver fresh flowers or wine outside mainland UK, this includes to BFPO addresses.

Free delivery offers are subject to availability and are NOT applicable to Flowers, Wine, Next Prescription Glasses, Gift List, Personalised Picture Gifts, Photo Art, Gift Cards, Photographs, Selected Home Items (including Made to Measure Items, Bespoke House Signs, Paint, Bathroom Suites, kitchens, large domestic appliances, Fitted Bedrooms By Hammonds, Wooden Flooring and associated accessories) and delivery to alternative addresses, to addresses outside mainland UK.

The next day delivery service applies on orders placed before 5pm Sunday - Friday. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in our personal courier areas and is subject to stock availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Flowers, wine, prescription glasses, Gift List, personalised picture gifts, photo art, photographs, selected home items (including made to order items, paint, bathroom signs, upholstered goods, large domestic appliances) are excluded from the personal courier and next day delivery service. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.

Most fresh flower orders placed before 5pm can be delivered the next day. Flowers ordered between 5pm Friday and 5pm on Saturday will be delivered Monday and orders after 5pm Saturday and 5pm Monday will be delivered on Tuesday . Most wine orders placed before 4.30pm can be delivered within 48 hours. No deliveries are made on Bank Holidays or the day following a Bank Holiday. You will be advised of delivery availability at time of order. Orders for alcohol can only be taken from those over 18 years of age. Flower and wine orders are not returnable, for refunds on a faulty item please phone 0844 844 8050

Free Delivery and other offer order codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

Delivery to stores is free. This service is available in over 400 Next Stores but is not available until you have received your first statement and you have made a subsequent payment, for made to order items, digital photos and photo gifts, flowers or selected large/bulky items.

Please take two forms of personal identification e.g. driving license or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory.

Fresh flower cancellations and changes are possible up to 48 hours prior to delivery (see also return of selected items below).

You may return any item free of charge within 10 days of receipt, in a new and unused condition. If you return items after this time we may refund only the current or last selling price of the item to your Next Account. Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are faulty. If you return the whole order we will not refund the delivery charge of £3.95 as this part of our service to you has been completed.

We are unable to accept the return of large bulky items, domestic appliances or the copy of the Next Directory through our stores. We cannot accept any returns through our airport stores.

A non-refundable collection charge of £30.00 will be applied to selected furniture items if delivery is refused or collection is requested unless the product is faulty or does not fit the description given.

No refunds or exchanges can be given on items made to your specification, such as sofas, digital photos and photo gifts and made to measure curtains, unless there is a manufacturing defect or the goods are not as ordered.

No refunds or exchanges can be given on either sample pots or full size pots of paint unless there is a manufacturing defect or the goods are not as ordered.

For hygiene reasons certain jewellery items, cosmetics and grooming products, mattresses, divans, duvets and pillows cannot be returned if unwrapped unless faulty. Self assembly furniture cannot be returned if assembly is part or fully completed unless the item is faulty. Perishable items such as food, drinks and fresh flowers cannot be returned unless found to be faulty.

Where a product has a security seal, a refund or exchange will not be given if the seal is broken. Your legal rights are not affected.

Gift cards/vouchers cannot be returned or exchanged for cash.

Because each upholstery item is made to your specific order, a non refundable deposit of 10% of the total value of the order will be charged to your account 10 days after the date of your order.

To make a return by courier, contact your courier direct (they will leave a number with the delivery), or call 0844 844 8000, or contact us via SelfServe, or online to arrange for your courier to collect the items from your home. Items left for the courier to collect are left at your own risk.

To return by post call 0844 477 4874 to request a returns label, then take to your nearest post office.

This service is available in all Next stores except our airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0844 844 8939 or log on to www.next.co.uk/storesearch.asp. Certain items cannot be returned to stores, as detailed above.

Returns are charged at £2.50 unless you are returning to the store. (If you return the whole order, we will retain the delivery charge of £3.95). Simply call 0844 844 8000 to arrange for your courier to collect the items from your home. Items left for the courier to collect are at your own risk. To return by post contact 0844 477 4874 and we will send you a pre-paid label. Any charges will be deducted from your credit/debit card prior to any refund.

Next Directory Flexible Account allows you to spread the cost (subject to status & approval) APR 26.49% (variable).

By credit & debit cards

We accept all major credit and debit cards. The card must be registered to the address where your Next Account is held.

We are unable to accept Cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

By SelfServe

Call 0800 587 7758 and key in your SelfServe number (shown on your statement or delivery note) to make your payment.

Online @ next.co.uk

Visit ' http://pilot.next.co.uk/account ' and follow the on-screen instructions.

By cheque

Cheques should be made payable to Next and posted to Next, P.O. Box 4000, Sheffield, S97 3ET.

A full explanatory leaflet is available by calling 0844 844 8333 or by writing to Next, P.O. Box 4000, Sheffield, S97 3ET.

By Next Gift Voucher

Please insert your Customer Number on the back of the voucher and keep a note of the serial number.

Complete the payment slip and send by recorded Track & Trace delivery to Next, P.O. Box 4000, Sheffield, S97 3ET. We advise you to ensure the method of postage chosen requires a signature by the recipient and carries sufficient insurance for the value of the vouchers sent.

By Next Gift Card

You can either call SelfServe on 0800 587 7758 with your SelfServe number, or redeem your Gift Card online. You will need to key in the Gift Card number shown on the back. You can use the full or part balance on the card to make a payment. You cannot use refund or Euro cards to pay your account.

Online Banking

To pay your account using your online banking service, please quote the following details:
Account Name: NEXT PLC
Bank Account Number: 02462087
Sort Code: 40-27-15
Reference: Please quote your Customer Number e.g. AB123456

Direct Debit

Call 0844 844 8333 and we will set up your Direct Debit over the phone or go online at http://pilot.next.co.uk/directdebit to download an application form.

Digital Photos and Photo gifts

Next's liability to you in respect of your order (including in respect of delayed, corrupted, damaged and lost orders) is limited to the value of the order. If the images you submit are of value, or you are using the service for business purposes, such that, in the event your images were damaged, destroyed or lost, your loss would exceed that amount, you should take out the appropriate insurance at your responsibility. Your legal rights are not affected.

We recommend that before submitting digital images to us you retain a copy for yourself to use in the unlikely event of your images being lost or corrupted. In particular, whilst the web album service is intended to provide a convenient way of grouping your images and sharing them with others, it is not intended as stand alone depository for your images and you should not rely on it as such. You should always retain your own copies of all images uploaded.

Delivery of prints

All prints will be delivered to the delivery address supplied by you during the registration process. Your order will be accepted upon Next notifying you by email that your order has been accepted and has agreed to supply the prints, greetings cards and/or photo gifts to you.

Time for delivery of photos and photo gifts is an estimate only and it is not a condition of this agreement.

Returns and cancellations

You hereby consent to the Next photo printing services commencing immediately and as such you will not have a right to cancel your order. However, in the event that you are unhappy with any aspect of our online print services, you will be entitled to send the prints back to Next within 28 days of receipt whereupon Next will provide a full refund of the purchase price. Due to the personalised nature of photo gifts and greetings cards, we are unable to offer refunds on these items, except where we are required to do so by law. Your legal rights are not affected by this section. If you have any questions please contact 0844 844 8510 or send an email to internet_correspondence@next.co.uk. Your legal rights are not affected.

Illegal use

You warrant that you will not use any of the photo printing services for any fraudulent or illegal purpose and that you will not submit any image that:

(a) is unlawful, pornographic, indecent, defamatory, offensive, obscene, otherwise objectionable or harmful to (or which depicts harming) children in any way; or

(b) would constitute, assist or encourage a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law; or

(c) infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; or

(d) Use the service to transmit or invite access to any images described in paragraphs (a) through (c) above.

and you accept and undertake that you will be liable for any action taken against Next in relation to such activities and will fully indemnify Next against all actions, claims, demands or costs which may arise as a result.

Right to decline

Next reserves the right to decline to print or return any image.

Intellectual property rights

You warrant that you are the owner of the copyright in any material that you send to us for reproduction.

Liability

Without prejudice to the first paragraph of the Digital Photos and photo gifts section, (general liability statement) above, Next's liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.

Without prejudice to the first paragraph of the Digital Photos and photo gifts section (general liability statement) above, Next shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.

Your legal rights are not affected by this clause.

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within ten days and is in new condition. Certain products cannot be returned. See Returns section above, for details. All prices shown are cash prices in sterling. We reserve the right to alter or amend the credit charges, to withdraw credit, to accept or reject orders, to request part payment, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered through the Directory may differ from prices in store.

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For the champagne sent with fresh flowers, vintages and labels may vary from those shown.

Next designers and Next Flowers take great care with the colours used in the collections and all bouquets. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

The service is restricted to Next Directory flexible account holders only and will only apply to purchases of products which Next has agreed can be paid for over 26 or 52 weeks.

For each week of your agreement (26 or 52 weeks), Next will charge to your flexible account the weekly payment due. You will receive your statement as normal each month and in order to benefit from the interest free credit offered under this arrangement, you simply need to make the weekly repayments for your purchase that have become due in the previous month. These payments are required in addition to the minimum monthly payment required on any other purchases you have made on your flexible account in the usual way. Simply make the total repayment by the date stated and you will not be charged interest for your weekly priced item.

If you do not make the minimum payment required that month for your interest free items, the unpaid amounts will remain on your account and interest will then be applied to the outstanding balance at the normal rate of 26.49%. A new required payment will be shown on your subsequent statement and you will need to make at least this repayment by the date specified to avoid further action being taken and additional charges accruing to your account.

Payments made to your account will be first credited to the purchase of your weekly priced item and then to any other balance on your account, in the order specified in the terms and conditions of your existing flexible account.

If you wish to pay weekly you may do so.

Should you default on any payment for two consecutive months, Next reserves its right to terminate your ability to take advantage of the interest free option and the full balance outstanding for the item(s) will be added to your account. If such action is taken, Next will withdraw the opportunity for you to delay payment as described above. This means you will be charged interest on the total outstanding balance. Next also reserves the right to refuse further orders on your account if you default on any payment.

The issuing of a Directory Card is subject to the status of your account.

Purchasing goods with your Directory Card is subject to the credit limit of your Account, which is variable. Collections and returns are available in most stores (excluding our airport stores) but are not available on first orders, for sofas and selected items.

Store transactions will be charged to your account normally within 1 day of purchase, returns will normally be credited to your account on the next working day. We are unable to accept the return of certain items to the Next Directory and through our stores (including our airport stores).

Items will be detailed on your account statement.

This offer only applies to flexible account holders only.

Your friends must place a minimum order of £50 which must be kept and not returned (excluding the cost of the Next Directory).

The order must be received before 31st July 2010 in order for you and your friend to qualify for the account credit.

We reserve the right to substitute a similar offer.

On receipt of their Next Directory, your friend will be invoiced for £3.75. To qualify for this offer your friend must not currently be a customer of Next Directory and must be eligible to open a Flexible Credit Account.

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Next (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to Next, you represent and warrant that:

• You are the sole author and have not copied the content from any third party;
• All content that you post is accurate;
• Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

• That is known by you to be false, inaccurate or misleading;
• That infringes any third party's copyright, trademark, or privacy;
• That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
• That contains any computer viruses, worms or other potentially damaging computer programs or files.

For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

The incentive offer is valid for one order only greater than £15. The incentive is valid until 22nd February 2010.

The card incentive can only be activated once it has been registered at next.co.uk. A card can only be registered once.

The card can only be used for purchases made online at next.co.uk. It is not valid for in store or telephone transactions. Redemption of the £10 incentive involves applying for a Next Directory Credit Account.

The incentive is only valid on introductory orders with Next Directory. One incentive per customer only.

If the order is returned, the £10 incentive is non refundable.

The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if it is sold or exchanged. This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next cannot accept responsibility for your online voucher card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Financial Complaints - Where complaints related to the consumer credit offer are not resolved to the customer's satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation. Details will be provided as appropriate.

© Copyright 2010 care of the Next Directory (a trading name of Next Retail Ltd.), Desford Road, Enderby, Leicester, LE19 4AT.

• Company Registered Number: 4521150
• United Kingdom VAT Registration: GB 179 7658 90
• Eire VAT Registration: IE 9973 522 O
• Germany VAT Registration: DE 173548186
• Cyprus VAT Registration: CY 99200002 N
• Spain VAT Registration: N 0060092 D
• Jersey VAT Registration: 0002822
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• Holland VAT Registration: NL 814246205 B01
• Sweden VAT Registration: SE 516405444601
• Czech Republic VAT Registration: CZ 28230922
• Hungary VAT Registration: HU 14172445
• Slovakia VAT Registration: SK 2021796469

Your Gift Card can be used by you if you are the purchaser or given as a gift. You can use the card in full or part payment for goods purchased in participating Next Retail stores or online at next.co.uk. Alternatively, the balance on the card can be used to pay a Next Directory account via next.co.uk or by calling Selfserve on freephone 0800 587 7758 and quoting your Selfserve account number which can be found on your statement or delivery note.

You can top up your card at any time in participating Next Retail stores, up to a total maximum of £200 / €250

Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.

The value of your purchases will be deducted from the balance on your card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found please cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.

To check your balance at anytime call 0844 412 0300 in the UK or 1890 886 111 in the Republic of Ireland. Your balance will be updated after every purchase and will be shown on your till receipt.

The card will automatically expire 24 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected

This card has been credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from the Next Directory, pay a Next Directory account and cannot be used at www.next.co.uk or www.nextdirect.com or to purchase gift vouchers or giftcards.

Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.

The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department,. Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.

To check the balance at any time call 0844 412 0300 in the UK or 1890 886 111 in the Republic of Ireland.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected

This card can be used by you if you are the purchaser or the person that you give it to as a gift in full payment for Photo Art purchased from http://www.next.co.uk/art only.

Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.

The card is not for re-sale and cannot be exchanged for cash. No change will be given. The card will not be honoured if it is sold.

If you have received this card as a gift and it is unwanted please return it to any Next store to receive credit by refund card to the value of the gift which you will be able to use to pay for goods purchased in Next retail stores in the UK only.

As Next Directory Art is made-to-order to your requirements no refunds or exchanges can be given unless your instructions have not been carried out or the item is found to be faulty. Your legal rights are not affected. The quality of the final product will depend on the quality of the original image sent. Some colour variations may occur in reproduction. You must ensure that you own the rights to the image that you submit and that you have obtained any relevant permission to use it in this way. Next reserves the right to not print any image which it considers unsuitable or which may cause offence.

The card will automatically expire 24 months after issue and any remaining balance will be cancelled.

NEXT cannot accept responsibility for your card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

The card is not a cheque guarantee, credit or charge card.

Measurements

Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed.

WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.

Cancellations

As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature.

Delivery

We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.95 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.

Returns

Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0844 844 8600. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.

Availability

All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Please read these product terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by DRL Ltd, trading as Next Domestic Appliances) makes the products available to you ("Product Terms").

Prices

The prices payable for the items that you order are clearly set out on the web site and in the Next Directory. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charge is £19.99* for mainland UK (£29.99 for Northern Ireland). Prices can change and we always bring you the latest prices as quickly as possible. *Please note that there is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (available in mainland UK only).

Product dimensions, weights, colours & specifications

It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account, bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 30 days as per the Distant Selling Directive.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 (£29.99 Northern Ireland) agaain to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.99 (£29.99 for Northern Ireland deliveries) may be charged.

On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.

You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.

Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded.

Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your legal rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.

Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

All products are sold on the basis that they are suitable for domestic use only. Use of products for non domestic use could void your warranty.

Next day delivery

There is an additional charge of £9.99 payable for next day deliveries. In order to qualify for next day delivery, orders must be placed before 12 noon on the day before your required delivery date*. We will endeavor to get your new appliances to you the next day. When this is not possible a suitable alternative delivery date will be offered. All other Terms and Conditions apply, including those for additional services.

*Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only.

Rapid delivery

There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.

Connection

You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.

The delivery team will be unable to connect your new appliance if:

• The old machine is not disconnected.
• Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
• Any water supply needed cannot be isolated or is unsuitable.
• Any drainage/waste facilities needed are unsuitable.
• Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
• Alterations to existing plumbing and electrical wiring are required i.e. Hard Wired.
• Alterations are required to existing cupboards and cabinets.

* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.

* We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above. Please note, this service is only available in mainland UK.

Recycling

You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**. We have a maximum pick up weight of 50Kg.

All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.

Collected goods for recycling are deemed to have zero value.

** Recycling for each appliance is £9.99.

* We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.

Please note, this service is only available in mainland UK.

Cancellation

If you wish to cancel your order we ask that you advise us at least 3 working days before your planned delivery date and you will receive a full refund.

If 3 working days notice is not given, we will not refund the delivery charge of £19.99 (£29.99 for Northern Ireland). Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery, in line with the distance selling directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. For further information and charges please see Returns. No goods can be returned to store for a refund - all cancellations must be processed via Next Domestic Appliances. This does not affect your legal rights.

Returns - Non Faulty Goods

If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase.

If for any reason you need to return an item within 7 working days of receiving delivery, please call the Next Domestic Appliances customer help line (0870 844 8907) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection.

Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Next Domestic Appliances cannot be returned to a Next store. Your legal rights are not affected.

Returns - Faulty Goods

Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with:

• you provide written notice of the defect to us and/or telephone us quoting your order reference number within 7 days of discovering the defect ; and
• you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Next Domestic Appliances at the our expense for the examination to take place there.

Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Next Domestic Appliances.

Next Domestic Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Next Domestic Appliances.

To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0870 844 8907 who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.

Payment

You can pay with your Next account or any of the following Maestro, MasterCard, American Express or Visa cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

Liability

The following provisions set out the entire financial liability of Next Domestic Appliances (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:

• any breach of these conditions;
• any use made or resale by you of any of the goods, or of any product incorporating any of the goods; and
• any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are to the fullest extent permitted by law excluded from the Contract.

Nothing in these conditions excludes or limits the liability of Next Domestic Appliances:

• for death or personal injury caused by Next Domestic Appliances negligence; or
• under section 2(3), Consumer Protection Act 1987; or
• for any matter which it would be illegal for Next Domestic Appliances to exclude or attempt to exclude its liability; or
• for fraud or fraudulent misrepresentation.

Subject to the above clauses:

• Next Domestic Appliances total liability in contract, tort (including negligence or breach of legal duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
• we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract.

General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer Services

If you have an order query please email us at enquiries@nextdomesticappliances.co.uk or call us on 0844 844 8907 Monday to Saturday 8am till 8pm, Sunday 10am till 4pm.

Please note telephone calls may be recorded for training and quality purposes.

Next Domestic Appliances,
DRL Limited,
Aspinall House,
Middlebrook,
Bolton.
BL6 6QQ

Delivery Charges

Our delivery charge to mainland UK is £3.95 per order of prescription glasses, charges will be detailed at point of order. We do not deliver prescription glasses outside mainland UK, this includes to BFPO addresses.

Cancellations

As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.

Returns Policy

You must return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition.

Returns to Store

This service is unavailable for Next Vision Prescription Glasses.

Guarantee

All of our products carry a 12 month warranty. We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Colours, shapes and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. Also colour variations are likely to occur due to the nature of natural raw materials used.

Delivery Charges

The delivery charge will be £3.95 for all orders that are up to 30KG in weight (combined weight of total order). If your order exceeds 30KG, it will cost an additional £3.95 for each additional up-to-30kgs-worth of products ordered.

Shipment

Products are made to order and we aim to ship within 7-10 working days of receiving an order.

Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product.

All items are carefully packaged and delivered by courier directly to your door. Once we ship your order, we will email you a confirmation with your tracking number. Delivery averages 2 - 3 business days for UK deliveries once your item is shipped from our print centre.

Cancellations

As all items are specially made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.

No refunds or exchanges can be given on items made to your specification, unless there is a manufacturing defect or the goods are not as ordered

Returns Policy

We will only accept faulty returns as these products are all bespoke products - to be returned within a reasonable timeframe.

Returns to Store

This service is unavailable for Art 2 Order products.

Prices And Payment

The prices for goods displayed for sale on this site are as set out on the site are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only on mainland United Kingdom. VAT will be added to the price of the goods at the end of the ordering process prior to payment.

Ordering Process Prior To Payment

Johnson Tiles cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Our Returns And Refunds Policy.

Our returns policy is in addition to your legal rights.

Faulty Products

If the product you purchase is faulty we may offer an exchange or refund as appropriate in accordance with your legal rights. If help is required please call the number given on your Customer Sales Advice or sales receipt. Contact must be made with in 28 days of receiving the products.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Products Delivered To You

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 28 days after delivery by:

• Calling us on 01782 524000
• Or e-mailing us at onlinesales@johnson-tiles.com,
• Or writing to us at:
      Online Sales Customer Services,
      Johnson Tiles
      Harewood Street
      Tunstall
      Stoke-on-Trent
      ST6 5JZ
  to cancel the order (or part of it) and arrange collection.

This is subject to the following conditions:

The product must be unused, as new, in saleable condition and returned with the original product packaging.

Orders which are made to measure or cut to your requirements cannot be exchanged or refunded (unless they are faulty).

If you return the products to the Factory Outlet we may ask for identification (proof of address) to help combat fraud.

To return unwanted goods there will be a charge of £30 or 25% of the total cost of the returning goods, whichever is greater. All goods being returned must be unopened and in a re-sellable condition. This charge will be deducted from the refunded amount.

If you are able to return the goods to the factory outlet yourself, you will not be charged for their return.

Delivery Schedule

All HOUSE SIGNS will be delivered within 10 working days of you receiving confirmation of your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them.

We reserve the right to charge any delivery costs from the customer, if an item is returned to us due to failed delivery after delivery arrangements have been communicated to you.

We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.

If the goods we deliver are damaged or defective you must phone us on 0844 844 8999 with full details of the problem, within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you received confirmation of your order, we shall have no liability to you unless you notify us in writing at specify address including email address of the problem within 40 days of the date on which you ordered the goods.

Customer Service / Contact Us

If you need to reach us, please email us on internet_correspondence@next.co.uk alternatively, you can call on 0844 844 8999 or fax us on 0116 284 6436 or write to us at:

Home Customer Services,
Desford Road,
Enderby,
Leicester.
LE19 4AT

Shipping And Handling

Delivery costs are detailed on the website. Any additional costs will be notified to you by email at the time of order, or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.

All packages are sent via Royal Mail Recorded Delivery, all goods will require a signature upon delivery.

Cancellations

As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.

Returns Policy

You must return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition. If your order is damaged in anyway once you receive it, please phone us straight away and DO NOT attempt to fit the HOUSE SIGN, we will replace the damaged goods.

Guarantee

All of our products carry a 12 month warranty.

We reserve the right to inspect claims under the above warranty prior to any settlement being authorised.

Bespoke Plaque Production

When purchasing a HOUSE SIGN the buyer agrees that the product is a bespoke product, made to the exact design, spelling and punctuation and will not be changed once confirmation of order has been sent. If the company finds inappropriate content or any copyright infringement we reserve the right to refuse production.

Colours, shapes and sizes

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Also colour variations are likely to occur due to the nature of natural raw materials used.

Irregular shaped plaques may vary slightly from the samples shown. All measurements are metric.

Returns and Cancellation

We hope that you will be pleased with your purchase. However, should you wish to return your order in full, we will be happy to refund or exchange a product providing a request is made in writing within 7 days of receipt of goods. Next Flooring reserves the right to refuse part order returns.

N.B. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you have opened any boxes to examine the product this must have been done without damaging the packaging in any way, as the packaging is specifically designed for the product and is deemed as part of the item. Next Flooring reserves the right to refuse all returns, which fall outside these requirements.

When goods are simply unwanted or unsuitable, and conform to the details above, Next Flooring will refund the customer in full less any direct expenses Next Flooring may have incurred in fulfilling the original agreement.

Direct expenses incurred include any delivery costs whether charged to the customer or not (i.e. FREE Delivery). Deliveries are calculated by weight and delivery location. Please be assured Next Flooring work very closely with all delivery partners to maintain competitive delivery costs at all times.

Please find below an approximate guide as to how delivery charges are calculated:
UK deliveries are charged at £45.00 minimum or £0.44 per kg, whichever the greater.
Scottish deliveries are charged at £65.00 minimum or £0.48 per kg, whichever the greater.

All returns must be accompanied by a valid returns authorisation number, which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to;
Goods In
F.O.A. Warehouse Manager
Wyatt Way
Thetford
IP24 1HB

If we are unable to deliver your goods on the arranged delivery date for whatever reason, you will be liable for any additional costs incurred.

Cancellations can be made for a full refund prior to dispatch of goods. All credits will be processed within 30 days.

*None of the above conditions affect your legal rights when the goods are faulty or not as described. A guide to your legal rights can be found at: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Delivery Information

Next Flooring can offer a premier next day delivery service on all orders to mainland UK addresses. This premier delivery service is available on all stocked orders. However, a surcharge may apply to some Scotland addresses, solid wood flooring and some goods outsourced with the manufacturers. All orders under the £350 threshold will incur a subsidised delivery charge of £29.95 plus vat, exceptions may apply.

Next day deliveries must be placed and funds cleared by 10am. Over holiday periods next day delivery may not be possible.

Deliveries are made to the 'kerb side'. Unfortunately, due to insurance guidelines it is not the courier's responsibility to take goods into your home so please arrange for adequate help at time of delivery.

Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction; please inform us at the time of order.

Deliveries are made from approximately 8.00 am to around 6.00pm. Requests for an estimated time of arrival on the day of delivery are strictly at the courier's discretion. We cannot make a courier contact you to advise delivery times, we can only request this.

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for.

Approximate delivery lead times will be advised at the time of order whenever possible. Next Flooring cannot be held responsible for delivery lead time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Next Flooring will do our utmost to avoid any damage by choosing the best couriers available. However, some goods are sent direct from the manufacturer which means we have no jurisdiction over the method of delivery.

In any event, please inspect all goods immediately on delivery. For instance, this means opening tubes to check trims and glancing over (but not opening) packs of flooring for visible damage.

If you are unfortunate enough to receive a damaged item, or an item is missing, make sure it is noted on the courier's paperwork.

Damaged items should be reported within 7 days of delivery and a replacement delivery will be agreed as soon as possible.

No Liability can be accepted for costs caused by late deliveries.

Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.

No liability can be accepted for costs caused by late deliveries, or for any other reason. Therefore we advise against booking installers until goods have been received in good condition.

Manufacturing Fault claims

We hope you flooring is as expected and without fault. However, it is regrettable that very occasionally this may not be the case and we would like to apologise beforehand.

To avoid unnecessary delays and inconvenience to our customers it is important to complete a few checks before installation of your flooring. If these checks are completed during your installation most faults can be avoided.

It is important to check that each board is flawless before laying them. Next Flooring will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed, as once installed such use or installation shall be taken as conclusive evidence the buyer has accepted that the goods are in perfect condition.

It is important that the customer checks all manufacturers specification details for suitability of purpose. It is concluded that the customer must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put once the product has been installed.

If you are unfortunate enough to notice a fault in the product before installation it is requested that it is returned to us. Please see our returns policy for details of how to action this procedure. Once the goods have been returned, and confirmation has been given that there is a valid claim, a full replacement will arranged for the goods or a full refund made for those faulty goods if required. Also, if the claim is valid, a full credit is raised for the cost incurred by the customer for the return of the items (customer's courier receipt required).

If, after installation, you are unfortunate enough for the product to develop a fault arising from manufacture you may be able to make a claim. However, Next Flooring uses an independent arbitrator to assess all such claims. If you wish to proceed with an inspection Next Flooring reserves the right to charge the cost of inspection at a rate of £80.00 plus VAT. If the inspection shows that the complaint is caused by a manufacturing fault said charge will be refunded.

Privacy Policy

Next Flooring aims to operate in accordance with the Data Protection Act 1998. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made; in the event that a problem arises; for administrative purposes or operational reasons relating to our service. We may occasionally email you with details of new services or offers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database.

The personal information that we hold will be held securely in accordance with our security policy and the law.

If you have a query regarding privacy, please contact us.

Delivery Charges

We deliver to the mainland UK free of charge for all orders placed. We do not deliver outside mainland UK, this also includes BFPO addresses.

We aim to deliver your order within 5 working days from the date of purchase.

Returns Policy

If you decide to return your product and it was delivered via the post, please use the pre paid address label on your delivery note.

If you are returning a product which was delivered via courier, please call 0844 844 8000 to arrange a collection.

We do not accept returns via the Next Stores.

Please ensure that your returns paperwork is included in the return, failure to do this may result in a delay in your refund.

Please note: refunds may be delayed up to 14 days whilst your return is validated. DVDs, Music CD & Blu-Ray films returned under the home approval policy must be returned within 10 days of purchase, unused, in the original packaging and with any security seals still intact.

The Activity Superstore issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Activity Superstore and provided by selected suppliers.

Voucher Validity

Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A Voucher can only be extended once and must be done while the voucher is valid.

Extended Vouchers cannot be refunded. A £15 administration fee is payable if you choose to extend your validity.

Choosing Your Activity

You may use your Voucher to book any of the activities from our website. If you have not already been provided with a Voucher for the type of activity you are interested in, or wish to change to another activity type, contact us on the number provided or via our website and you will be sent a Voucher for that activity. If appropriate, your original Voucher will be replaced.

Contact us again when you have decided which activity you wish to enjoy. A difference will be payable if the chosen activity costs more than the face value of your original Voucher and the value of your Voucher will be increased.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case, the credit holds the same expiry date as the original Voucher.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Bookings

In order to enjoy your chosen activity and to arrange a time and place for your activity, you can choose the particular provider of the activity that you are interested in, phone us, the provider or book via our website.

You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.

Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.

Please note you may not be able to change your mind once a date has been booked with a supplier.

Description And Photography

We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Activity Superstore.

Please note depending on the location you choose the experience title may differ to that of experience title used by our suppliers, but this does not effect your entitlement as described in your Voucher pack.

Insurance

Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your infopack.

Refunds

If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your Voucher. Refunds will be paid back onto the credit/debit card used to place the original order, or by cheque. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider.

Personalised Items Refunds

Your rights to return the goods to us will not apply in the following circumstances:

• Any products that we have made, personalised or customised specifically for you.
• If you have made a spelling mistake on your order and it has been sent for production.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. The item(s) must be returned in the condition in which you received it within 10 days of delivery.

By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind or offer an exchange.

Activity Cheques

Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.

Age, Size And Health Restrictions

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify Activity Superstore and/or the provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.

Activity Availability And Timings

These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.

If We Cancel Or Change Your Activity

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.

We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.

If You Need To Cancel Or Change Your Activity Booking

You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Activity Superstore if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Activity Superstore as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Weather

Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Activity Superstore is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.

In Case Of Problems

In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Activity Superstore, who will take up the problem with the supplier on your behalf.

Prices

We reserve the right to change activity prices without notice, provided we inform you before the activity is booked. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.

Contracts (Rights Of Third Parties) Act 1999

A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Activity Superstore agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.

The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862

To enter, simply introduce your friends abroad in Europe to the Next newsletter by clicking through on the email you have received. Entries must be in before 31st January 2010.

To enter the prize draw your friend must sign up to receive the Next newsletter which will be emailed to them on a regular basis. This sign-up will register your joint entry into the FREE prize draw

There is one prize to be won; the lucky joint-winners will share £10 000. Only one entry per friend can be submitted. You may invite as many friends as you like - each friend can be entered once only. No bulk entries or entries from third parties will be accepted. Both you and your friend must be over 18 to enter the draw and a resident of the European Union or Switzerland or Norway. We reserve the right to substitute the prize with one of equal or higher value.

The winner's name and country of residence will be available from the Prize Draw Department at marketing@nextdirect.com after 14th February 2010.

The joint-winners will be notified after 14th February 2010 by email and on company letterhead. The notification will include details of how the prize can be claimed.

The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and countries of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances. Prize cannot be exchanged for cash, nor is there a cash alternative. We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

To enter, visit http://www.next.co.uk/apply or fill in the coupon from any store and hand in to a store or return to Spring Prize Draw, Next Directory, Freepost 2, Leicester, LE5 5DZ before 31st July 2010.

There are 11 prizes to be won, a fantastic Peugeot 308 or the cash alternative of £15,000 and 10 runners up prizes of £1000. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK or Eire resident. We reserve the right to substitute the prize with one of equal or higher value.

The winner's name and county will be available from the Prize Draw Department at the above address on receipt of a stamped self addressed envelope after the 14th August 2010.

The winner will be notified after 14th August 2010 by email and on company letterhead. The notification will include details of how the prize can be claimed.

The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

We reserve the right to amend these terms and conditions.

We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies.

This prize draw may be offered across other Next Plc group promotions. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

To enter, simply visit next.co.uk/nellmcandrew_prizedraw or facebook.com/nextonline and click on the Win fitness wardrobe + membership tab. You must enter before 28th January 2010.

NO PURCHASE NECESSARY. Only one entry per person. To enter the prize draw without purchase, please write your name and address on a postcard and send to Nell's workout Prize Draw, Next Press Dept, Phase 1, 1st Floor, Desford Road, Enderby, LE19 4AT before 28th January 2010.

There is one main prize to be won, a fitness wardrobe worth up to £250 and a year's free gym membership at a local gym of your choice. The membership can be up to a maximum of £650 a year, or this is the total cost we will contribute to the membership fee. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted.

You must be over 18 and a UK resident to enter the draw. We reserve the right to substitute the prize with one of similar value.

The winner's name and county will be available from the Press Department at the above address on receipt of a stamped self addressed envelope after the 11th February 2010. The winner will be notified after 28th January 2010 by email. The notification will include details of how the prize can be claimed.

The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. This prize draw may be offered across other Next Plc group promotions and will be promoted in the UK. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.

To enter, simply visit www.next.co.uk/elle-edits-prize-draw or facebook.com/nextonline and click on the Elle giveaway tab. You must enter before 28th January 2010.

NO PURCHASE NECESSARY. Only one entry per person. To enter the prize draw without purchase, please write your name and address on a postcard and send to Elle Edits Prize Draw, Next Press Dept, Phase 1, 1st Floor, Desford Road, Enderby, LE19 4AT before 28th January 2010.

There is one main prize to be won, all 12 womenswear items featured in the Elle edits editorial on facebook and next.co.uk. This is subject to availability and alternatives may be offered in the event stock levels are low on particular items. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted. You must be over 18 and a UK resident to enter the draw. We reserve the right to substitute the prize with one of similar value.

The winner's name and county will be available from the Press Department at the above address on receipt of a stamped self addressed envelope after the 11th February 2010. The winner will be notified after 28th January 2010 by email. The notification will include details of how the prize can be claimed.

The promoter's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity.

This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.

We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. This prize draw may be offered across other Next Plc group promotions and will be promoted in the UK. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.